Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of patti wooldridge

patti wooldridge

November 4, 2026

5  out of  5
rating by patti wooldridge
"Customer service is exceptional! Fast and friendly!"
We responded:
"Thanks so much for the amazing review, patti! We really appreciate your support here in Louisville. Just reach out anytime if you need us - we’re here for you. "
Profile photo of Kim Brown

Kim Brown

October 29, 2026

5  out of  5
rating by Kim Brown
"Customer service is exceptional! We recommend our friends and family to get a quote whenever we can. Very helpful all the time."
We responded:
"Thank you so much for the 5 stars, Kim! We truly appreciate your feedback and are always happy to help whenever you need us. "
Profile photo of Matt Smith

Matt Smith

October 28, 2026

5  out of  5
rating by Matt Smith
"I am so appreciative of the service I received from Jeff and Matt. They helped me out with excellent service and a great price thank you thank you thank you!! Stick State Farm for sure"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Profile photo of J

J

October 27, 2026

5  out of  5
rating by J
"Couldn't ask for a better agency to be insured with. The customer service Jeff and his team provide is always top tier."
We responded:
"Thank you for the 5-star review of Jeff Kleier’s team - we really appreciate your kind words! "
Profile photo of Annette

Annette

October 20, 2026

5  out of  5
rating by Annette
"Always so great with me explains with great knowledge anything I need to know"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Profile photo of Galen Manning

Galen Manning

October 8, 2026

5  out of  5
rating by Galen Manning
"I've been a customer with them for 7 years. Never any issues. Jeff and everyone in that office are top notch people."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Profile photo of Dan J

Dan J

October 2, 2026

5  out of  5
rating by Dan J
"Due to a hurried move for health reasons the policy transition across State lines had to be done remotely. Couldn't have gone smoother. Matt did a terrific job handling the complexity involved via email which helped me tremendously. Much appreciated!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of Beverly Hammonds

Beverly Hammonds

September 30, 2026

5  out of  5
rating by Beverly Hammonds
"I cannot say enough wonderful things about Jeff Kleier’s State Farm agency! Matt, Kalley, and Caroline have been absolutely incredible in helping me navigate complications during my insurance switch. They went above and beyond—even contacting my mortgage company directly to help expedite the process—and kept me informed every step of the way.

Every question I’ve had has been answered with patience and care. Their dedication has made a stressful situation so much easier, and I have never felt like I was in better hands.

After years of dealing with insurance companies that left me feeling like just another policy number, it is refreshing to find an agency where every employee truly cares. I am truly thankful to have this team for all of my Insurance needs! Thank you, Matt, Kalley, Caroline, and the entire team, for your outstanding service and for giving me such peace of mind. Five stars without hesitation!"
We responded:
"Beverly, thank you for the fantastic review! We’re always here to support you with your insurance needs in Louisville. "
Profile photo of william peeples

william peeples

September 29, 2026

5  out of  5
rating by william peeples
"Bought a new car. Had to update my insurance. That's it. Fast quick service!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Profile photo of California Meadow

California Meadow

September 28, 2026

5  out of  5
rating by California Meadow
"I got life insurance and jewelry insurance through Matt at this office. All prices were better than expected, Matt is very easy to get ahold of and treats his clients like people instead of just clients"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of Tad Tomlinson

Tad Tomlinson

September 18, 2026

5  out of  5
rating by Tad Tomlinson
"So pleased with Caroline at State Farm.
Expert advice and super quick response time with any issues and questions I had."
We responded:
"Tad, we’re glad to hear how Caroline was able to help you with your auto and renters insurance policies! She is a key part of our team, and we value your feedback on how well she was able to assist you. Thank you for being part of our State Farm family!"
Profile photo of Tiante Curry

Tiante Curry

September 15, 2026

5  out of  5
rating by Tiante Curry
"Everyone is friendly and does a great job"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Louisville. "
Profile photo of Stephen Schwager

Stephen Schwager

September 9, 2026

5  out of  5
rating by Stephen Schwager
"I have been a State Farm client sauce 1971. Jeff kleier and his team have always been attuned to my insurance needs. Most recently to insure my newly purchased electric bike. Steve Schwager"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Profile photo of Jake Barton

Jake Barton

August 31, 2026

5  out of  5
rating by Jake Barton
"Matt is a fantastic agent and was very thorough with the plan options and helped save me a lot of money can’t recommend enough"
We responded:
"Thank you so much for the 5 stars, Jake! We truly appreciate your feedback and are always happy to help whenever you need us. "
Profile photo of Game Soft

Game Soft

August 27, 2026

5  out of  5
rating by Game Soft
"I have been with them for over 4 years and the customer service is always top notch and they answer all my questions I have for them I highly recommend them"
We responded:
"Thank you for the 5-star review of Jeff Kleier’s team - we really appreciate your kind words! "
Profile photo of Margaret

Margaret

August 25, 2026

5  out of  5
rating by Margaret
"It was a pleasure working with Jeff Kleier State Farm. They were able to get everything situated over the phone and after hours to ensure I didn't miss any work."
We responded:
"Thank you for the 5-star review of Jeff Kleier’s team - we really appreciate your kind words! "
Profile photo of Tom Pierce

Tom Pierce

August 21, 2026

5  out of  5
rating by Tom Pierce
"Very easy and fast process to get renter’s insurance."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Profile photo of Marsh Educational Ministries

Marsh Educational Ministries

August 21, 2026

5  out of  5
rating by Marsh Educational Ministries
"I have a house and three cars along with a busy school at my house. It is hard to keep up with all the bills and not forget something. They are so good to send paper bills and texts to keep me informed of due dates on all of it."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of Ben “The Blenster” Hibben

Ben “The Blenster” Hibben

August 17, 2026

5  out of  5
rating by Ben “The Blenster” Hibben
"Absolutely fantastic folks; I trust them and I don't know how else to recommend them."
We responded:
"Thanks Ben! We always enjoy hearing for you and just want to say thanks for your business. You have entrusted us with your auto, homeowner and life insurance and we thank you for that. "
Profile photo of Rick Biven

Rick Biven

August 13, 2026

5  out of  5
rating by Rick Biven
"Great example of great customer service, Anytime I need something from them. They’re always available and quick to call me back if they’re not available I’ve never had any problems."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Profile photo of Curtis Roehrig

Curtis Roehrig

August 3, 2026

5  out of  5
rating by Curtis Roehrig
"I transferred my insurance to a new apartment"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Profile photo of Samuel Dyke

Samuel Dyke

July 28, 2026

5  out of  5
rating by Samuel Dyke
"Matt helps me out any time I need a change or something added and is super knowledgeable about the insurance game. My favorite agency by far"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of Jason Spalding Sr.

Jason Spalding Sr.

July 21, 2026

5  out of  5
rating by Jason Spalding Sr.
"Awesome customer service and very easy to work with. They gave me a lot of useful information and saved me money."
We responded:
"Thank you for the 5-star review of Jeff Kleier’s team - we really appreciate your kind words! "
Profile photo of Dean Gwaltney

Dean Gwaltney

June 25, 2026

5  out of  5
rating by Dean Gwaltney
"I always get taken care of with you and the price is fair."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Profile photo of Samantha Baer

Samantha Baer

June 22, 2026

5  out of  5
rating by Samantha Baer
"Always great customer service and quick responses."
We responded:
"Wow, thank you for the 5-star review, Samantha! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"